Elements and Performance Criteria
- Manage human performance
- Individual performance when conducting system operations is monitored against workplace standards, procedures and requirements
- Degradation of physiological condition is recognised and appropriate strategies are implemented to ensure safe task outcome
- Degradation of psychological condition is recognised and appropriate strategies are implemented to ensure safe task outcome
- Sources of stress are identified and managed to maintain a safe operating environment
- Limitations to personal performance are communicated to others where necessary to maintain a safe operating environment
- Communicate effectively
- Questions are used to gain additional information and to clarify understanding
- Information received is clarified as required, interpreted, and accurately communicated or reported with due observation of ethics and protocols required of the operational environment
- Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews
- Appropriate protocols and procedures are followed when using communications systems during routine and contingency operations
- Responses are sought from and provided to others in a timely manner
- Maintain situational awareness
- Effective visual scan is applied, crew interaction is maintained, and radio, inter-crew communication, traffic information and remote system controls are used appropriately
- Trends towards unsafe situations are recognised and appropriate corrective action is employed in accordance with workplace procedures and regulatory requirements
- Breakdown in situational awareness is identified and appropriate corrective action is implemented to regain control
- Assess situations and make decisions
- Operational risks are assessed and reported in accordance with workplace procedures and regulatory requirements
- Potential solutions are identified and control measures are determined and implemented
- Determined plan of action is communicated and tasks are allocated to others as appropriate
- Plan of action is implemented and monitored to achieve optimum outcomes
- Plan of action and implementation process are re-evaluated and amended as required to achieve optimum task outcomes
- Extended operational changes resulting from action plan and related risks are monitored and managed to ensure a safe task outcome
- Set priorities and manage tasks
- Safe and effective operation of the remote system is prioritised ahead of competing tasks
- Critical events and tasks are anticipated and managed to ensure completion within available time constraints
- System automation is used to reduce workload and to improve ability to perform mental and manipulative activities safely
- Fixation on single actions/functions is minimised
- Degraded human performance factors are identified and appropriate actions are taken to manage degraded performance of self or in others when necessary
- Work with others in managing situational awareness
- Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure safe task outcome
- Team members are encouraged to participate in and contribute to safe task outcome
- Appropriate action is taken in conjunction with others to cooperatively correct any identified unsafe situations that may develop during the task